Today’s communities are mobile, they need multiplatform SaaS products with online survey tools and applications. That is why the foundation of the Future Dialog solution is a mobile application and a web browser. Digital engagement for a digital world.
The mobile applications run on iOS, Android and web platforms. More opportunities to engage and stay connected. The SaaS apps are built in a community’s own brand style and logo.
Try it now on your platform
The SaaS dashboard is where you control all the content in your community app or web-version. A lot of functions for analyzing feedback (insights), accumulating data help to improve employee, customers or stakeholders engagement. Think of it as the solution’s management and control center.
Cards are the mechanisms for publishing content and to create surveys in your app or web-version. Cards are used to create questions or just simply informing people about important topics. The cards are created in the SaaS dashboard.
The RSS feed means you can plug important and relevant community news into the app or web-version. We provide simple moderation for your organization, social group or business.
The feedback channel is a way for community members to communicate directly to you, which facilitates a two-way dialog. You can have not only short online surveys but also detailed opinions of members. Customers or employee feedback – an effective tool for the development of your company.
Let’s talk about how Future Dialog can help you understand your community better!
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Future Dialog Ltd. Terms of Service
By using the Future Dialog / Boars / (”Service”), you are agreeing to be bound by the following terms and conditions (”Terms of Service”).
Future Dialog Ltd. (”Company”) reserves the right to update and change these Terms of Service without notice.
You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are responsible for all content posted and activity that occurs under your account (even when content is posted by others who have their own logins under your account).
You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws). Content should not violate good manners.
Your login may only be used by one person – a single login shared by multiple people is not permitted. Further people using the Service need to have their own login details.
Login details may not in any case be given to a third party.
Due to privacy issues, you are responsible for creating new login details for new users.
Only the primary account holder can ask changes to the login details from the Company.
In the case of changes needed to be conducted to the login details, the Company may charge a service fee of 110,00€ per hour.
All payment terms are agreed individually in Service contract.
Cancellation and Termination
You are solely responsible for properly canceling your account. Termination request should always be sent in writing to [email protected] or your account contact at the Company.
Period of Termination in individually agreed in Service contract.
Within 30 days from the end of termination period, all this content will be permanently deleted from all backups and logs. This information cannot be recovered once it has been permanently deleted.
All payments and charges are invoiced until the end of your termination period.
The Company, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your account. The Company reserves the right to refuse service to anyone for any reason at any time.
Modifications to the Service
The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the Service with or without notice.
The Company shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
The Company reserves the right to update the Service versions without notice.
The Company reserves the right to update end-user device support due to operation system provider’s changes.
Copyright and Content Ownership
All content posted on the Service must comply with your jurisdictional copyright law.
We claim no intellectual property rights over the material you provide to the Service. All materials uploaded remain yours.
The Company does not pre-screen content, but reserves the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service.
Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
Technical support is provided.
The Company offers support for the mobile applications for following operating systems: iOS: 8.0 –> Android: 4.1 –>
The Company does not offer official support for tablet use.
You understand that the Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You must not modify, adapt or hack the Service.
You must not modify another website so as to falsely imply that it is associated with the Service or the Company.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by the Company.
We may, but have no obligation to, remove content and accounts that we determine in our sole discretion are unlawful or violates any party’s intellectual property or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Service customer, Company employee or officer will result in immediate account termination.
You understand that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
The Company is not responsible for your information system failure, end-user device failure or outside distractions such as viruses or mischief attempt.
The Company is not responsible for Service cut-out or errors due to Force Majeure or third party actions.
We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other Service customers. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
The Company does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
The failure of the Company to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and the Company and govern your use of the Service, superceding any prior agreements between you and the Company (including, but not limited to, any prior versions of the Terms of Service).
The Company reserves the right to modify your Content if errors that harm the user experience are found. These modifications are always notified to you.
The Company reserves the right to use you as a public reference.
Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.
By using our website or application (“Service”), you are accepting the practices described in this Policy. The personal information provided to or collected by our Services is controlled by the Company in accordance with Finnish and EU law. The Company is also a data keeper and an operator under the Finnish law. If you do not accept and agree with our Policy than you must stop using the Service immediately.
Collection of information
We may collect information that can identify you such as your name and email address (“personal information”) and other information that does not identify you. We may collect this information through a website or a mobile application. By using the Service, you are authorizing us to gather, parse and retain data related to the provision of the Service.
Information you provide
In order to register as a user of the Service, you might be asked to sign in using your Facebook login or email bases login. If you do so, you authorize us to access certain Facebook account information, such as your public Facebook profile: your full name, email address and gender. If you use email based log in you authorize us to collect your email address and possibly name. You will also be asked to allow Future Dialog and its customer organization to collect your location information from your device when you download or use the Service. In addition, we may collect and store any personal information you provide while using our Service. You may also provide us photo and personal descriptions, if separately asked. If you contact our customer support team, we will receive your email address and information you send to us to help resolve your query. We will keep records of our communication with you, including any complaints that we receive from you about other users. We recommend and encourage you not to disclose any private information to the app, such as addresses, credit card details, national identity numbers, drivers’ licence details and other sensitive information on your profile which may be misused or abused.
Information collected automatically
We automatically record information from your browser or device created by your use of the Service. This information may include your IP address, device ID and type, device model, browser type and language, the operating system used by your device, MAC address, access times, pages visited, your mobile carrier, your mobile device’s geographic location while our application is actively running, the referring domains, and interactions with advertisements.
When you visit our Service, we may assign your device one or more cookies to facilitate access to our Service and to personalize your experience. Through the use of a cookie, we also may automatically collect information about your activity on our Service, such as the pages you visit, the time and date of your visits and the links you click.
If for any reason you decide that you do not want all of your Service activities to be stored you may set your browser and mobile settings to block cookies and local storage device, but please remember that if you do so, you may not be able to access all of the features offered by the Service.
If you turn these features on, we may collect your device’s geolocation data and save your device’s coordinates to offer certain features to you. Future Dialog’s customer organization may provide content for you based on your location. We may also use your device’s geolocation information to personalize the Service and make it easier for you to interact with other users. You can control your location information settings in your Account settings and switch them off. Even if you have disabled location services, we may still determine your city and country location based on your IP address (but not your exact location).
Use of information
We may use information that we collect about you to:
offer you the Service, and manage our business;
personalize the product and the content we deliver to you;
conduct research and analytics about how you use and interact with the Service; without disclosing your personal information.
manage your account and provide you with customer support;
investigate, prevent, or take action regarding illegal activities;
With whom we share your information
If you use or register our Service, you use and register our customer company’s Service, e.g. a city. That customer will be able to view information you have provided to us directly or through Facebook, such as your photos you have uploaded to the app, your first name and location. This information is not shared with other parties than Future Dialog as the Service provided or Future Dialog’s customer organization.
Our policy is not to share your personal information that you yourself have not chosen to share with third persons, including other users of the Service, except in the limited circumstances described here:
We may share or disclose your non-private, aggregated, non-personal data with third parties for industry analysis and demographic profiling.
We may disclose any of your information, if we believe that it is reasonably necessary to comply with a law, regulation, or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property.
In the event that Future Dialog or any of our affiliates undergoes a business transition or change of ownership, such as merger, acquisition by another company, re-organization, or sale of all or a portion of its assets, we may be required to disclose your personal information.
We engage certain trusted third parties to perform functions and provide services to us. We may share your personal information with these third parties, but only for the purposes of performing these functions and providing such services.
You can choose not to provide us with certain information, but that may result in you being unable to use the Service or certain features of our Service because such information may be required in order for you to register as user; purchase products or services; or initiate other transactions.
Our Service may also deliver notifications to your phone or mobile device. You can disable these notifications by deleting the relevant Service or by changing the settings on your mobile device.
You have a right to request a copy of the information we hold about you. Such a request must be in writing. We will contact you to let you know what else we need from you before we send you a copy of your personal information. If explicitly provided by the applicable mandatory law, you have a right to request in writing information regarding third parties to whom we have disclosed your personal information (if any) for their direct marketing purposes in the previous calendar year. Unless the applicable mandatory statutory provisions restrict it, we reserve the right to charge the fee to process such a request. You also have the right to be forgotten, where by written request, we erase all data tied to you and stop collecting further data.
Your Future Dialog or Future Dialog’s customer organizations’ account is non-transferable and any rights to your profile or content within your account will be cancelled upon your death.
The Service is provided globally and operates through servers located in a number of countries within the EU. Backup copies of this data may be stored around the world, including the United States of America. Therefore your residence country’s laws and regulations concerning data protection might differ from the server’s location country’s laws and regulations and your personal data might not enjoy the same protection as provided in your country of residence. By submitting your personal information, you agree to the transfer of your personal information to, and
storage and processing of your personal information in any such countries and destinations.
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. All data share between the Service and servers are secured electronically. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology.
Although we take appropriate measures to safeguard against unauthorized disclosures of information we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your Facebook details) and to log out of your account after use.
Changes to this Policy
We may revise this Policy from time to time. When we post changes to this Policy, we will revise the “effective date” at the bottom of this Policy. We recommend that you check our Service from time to time to inform yourself of any changes in this Policy. By continuing to access and use the Service after those changes become effective, you agree to be bound by the revised Policy.
How to contact us
If you have any questions, comments, or concerns regarding our Policy or practices, please contact us by email info(a)futuredialog.fi or postal mail: Future Dialog Oy, Heikkiläntie 7, 02100 Helsinki Finland